Northern Tool

I ordered a two (2)piece carrier rack from Northern Tool earlier this year for $349.00. The item was shipped in two (2) boxes. When opened to assemble, it was discovered that they sent me the wrong rack--they sent me a carrier 21' wide with a ramp accessory 48" wide. The two do not go together. When called to see about getting the right parts, I was given the run around, no return calls or emails and finally after insults that suggested I needed assistance in assembling the parts, I finally asked for a refund. I have since made three (3) additional calls because they refuse to send me the necessary documents to return the items. Northern Tool blames it on the manufacture since they direct shipped the item. I purchased and paid Nothern Tool. They do not appear to stand behind their products nor their manufactures and pass the buck back and forth. Meanwhile the customer sits with no working product and payment has been made. I would not recommend ever purchasing any item from Northern Tool that requires direct shippment from the manufacturer. You never know what you will get--except for the constant run around in dealing with them.

i've made several attempts to do business wtih this co. the reps talk to you like you're stupid. it always take s several phone calls to correct any problems that my exist. i'm done!