Home Depot and Jerry Willis Perry, Georgia

By Tim Carter
©1993-2008 Tim Carter

Summary: Two Home Depot employees really did a great job, and Jerry Willis thought he had taken a ride in a time machine. One was a cashier, and the other employee worked in the lumber department.

Kudos to two employees of the Warner Robins, GA Home Depot store: Scott Wancus (millwork) and Renee Smith(cashier). Both demonstrated outstanding service today - so much that I asked for their names, intending to contact Home Depot myself and indicate the superior service rendered by both.

I felt like I had stepped back fifty years to the small-town hardware store where the proprietor knew you and made certain that you were well served. If you will return the proper email chain, I will send Home Depot more detail and copy you. I think, however, that a note from you will have considerably more influence than mine. I think you have a great idea, and hope it is successful.

Thanks,

Jerry Willis

PS: I'm 65 and have seen my share of good AND bad store representatives. These two did everything right.

Comments

Eugene
09 Mar 2008, 16:32

If you are such a hot shot builder, why don't you know the difference between millworks and lumber departments?

AsktheBuilder
10 Mar 2008, 08:39

Eugene,
What in the world are you talking about? I didn't write the above text. It was a testimonial from another man.

Eugene
10 Mar 2008, 19:12

Been drinking too much water laced with rx huh? I do say I'm sorry, I thought you were responsible for writing the summary. I do swear, I've offended someone again. Oh well, off to another one!

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