Ask the Builder
Home Depot and Larry Andrews Madison, Wisconsin
By Tim Carter
©1993-2008 Tim Carter
Summary: Home Depot service has Larry Andrews very upset. He remembers when it was excellent, but lately it leaves much to be desired. Larry maintains that phone calls do not get returned and clerks have no clue when products will arrive in the store.
I shopped Home Depot for several years for my remodeling-handyman business. Unfortunately, I have watched the level of service go from a 10 (excellent) down to 1-3 (poor) at best. The salespeople I talk with don't know anything or else give me wrong information. They don't return my phone calls and the service I receive is extremely poor. When asked, they can't ever tell you when a product is coming in.
It's really bad in Madison, Wisconsin, so I shop at Menard's, Lowe's or the lumber yards.
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