Ask the Builder
Home Depot and Jerry Willis Perry, Georgia
By Tim Carter
©1993-2008 Tim Carter
Summary: Two Home Depot employees really did a great job, and Jerry Willis thought he had taken a ride in a time machine. One was a cashier, and the other employee worked in the lumber department.
Kudos to two employees of the Warner Robins, GA Home Depot store: Scott Wancus (millwork) and Renee Smith(cashier). Both demonstrated outstanding service today - so much that I asked for their names, intending to contact Home Depot myself and indicate the superior service rendered by both.
I felt like I had stepped back fifty years to the small-town hardware store where the proprietor knew you and made certain that you were well served. If you will return the proper email chain, I will send Home Depot more detail and copy you. I think, however, that a note from you will have considerably more influence than mine. I think you have a great idea, and hope it is successful.
Thanks,
Jerry Willis
PS: I'm 65 and have seen my share of good AND bad store representatives. These two did everything right.
