AsktheBuilder Hall of Shame
This AsktheBuilder Hall of Shame page was created on April 3, 2016, by a blistering email I received from (name removed) who lives in Evergreen, Colorado.
It was presented to my newsletter list on April 5, 2016. Based on the wise and respectful comments below, I've decided to delete the blistering email but leave up the comments you may have left. I promised in my newsletter I would publish the comments.
I'm sure you can get a handle on what the email might have said by reading the comments.
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I found this incredibly surprising and there's really nothing wrong with the format of YOUR blog. Oh well, maybe that guy whom I already forgot about will find whatever it was he needed.
Never argue with idiots, they take you down to your level and beat you with experience 🙂
His entire email should have been summarised with the click on 'unsubscribe'. What the hell is that about 'grudgingly' forwarding stuff? Either you do it or you don't, it's quite simple. If you do it, don't complain about it. You're completely justified to put this on a wall of shame. Keep up the good work, I enjoy it!
I can see where Vard is coming from...he makes some good points and I have made the same observations sometimes, BUT...
This is a free subscription service you run here...and if someone doesn't like it they should either politely shut up or go elsewhere. You like to share some of your personal likes and that is fine...if someone doesn't like it, they can skip that section. I don't play games on my computer either, so I don't...I am sure I miss a lot. I don't always agree with everything you say, but enjoy the site. I have for a few years. And how dare you run your own business the way you like? Yikes! I think this Wall of Shame will be fun! 😉
Everybody and every blog, vlog and internet personality has to have just that, a personality! You provide good, FREE, advice, with free being the key word. If people don't like the format, they can go elsewhere for their good advice, but after all these years I think your format has proven to work. Besides, I get a little kick out of your "old man" humor. It sounds like Vard has some grain stuck up his barrel, you have to ignore him.
I find your free weekly information very pleasant to read. I don't play games, but so what. I greatly value your many sources of free information.
I agree. I find Tim's newsletter informative and well put together. I'm not a professional contractor so I find the information Tim put's out very well put together. I just watched 3 of his videos regarding his bathroom remodel and came away with good information. It is a free newsletter. I know it costs Tim Money to put this out,so If he puts up a link to something,. deal with it.
It is indeed sad that your inductee expressed himself with such vitriol. Personally I enjoy very much your style. It is refreshing. Keep up the good work. It's good to have someone you can trust to find answers to you building/remodeling questions.
Who makes him read your letter? You are right - you can not argue with stupid.
Tim,
I find your reviews, videos and other free info very useful, and I've purchased a couple checklists as well. I particularly like your newspaper columns!
I sometimes think you expose too much about your personal life, but that's your prerogative, it's your website. I also understand that internet communication seems to foster a sense of "friends" and community that may or may not be real, but we all get pulled in!
That guy was out of line, but I wouldn't have turned it into what is now a personal public fight. If his comments weren't posted publicly somewhere you have no need to defend yourself, it's his problem.
I"m not sure this was all that bad. If you look at what people say all over the Internet, I thought this guys was pretty tame. He was not disrespectful or crude in his language. He has a valid opinion and was voicing it, isn't that what this great country is about? I applaud the man for speaking his mind and yet avoiding all the nastiness you often see. I personally don't care for all the Ham radio and Railroad stuff either. It doesn't bother me, I just kind of browse through it, it's who you are. People like to talk about themselves and their interests. I get your trying to connect to your readers as more of a buddy rather then the local contractor who is all business. It never bothered me, especially not enough to say anything about it, or stop reading all the information you provide as a service. But this guy doesn't care for it and would prefer a different format. Again I don't see anything in what he wrote that would cause me to want to single him out and get people all bashing on him. He has an opinion and has the right to click unsubscribe. Now had he used profanity and disrespect, then by all means put it out there so people are held accountable for their actions. This guy can hold his head high, he did not embarrass himself in anyway.
Since when is "horseshit" not crude?
"This guy can hold his head high, he did not embarrass himself in anyway."
You, and 'this guy' should both be on the wall of shame, mostly because you don't even understand disrespect-crude-rude and just being an a$$hole....
Wow, Vard must have been having a bad day. I've found most "free" advice worth every cent I paid for it. Your newsletter and site being the exception. I'm not always interested in the "folksy" items Vard called out, but it's pretty easy to jump to the "meat" if I so choose and there is meat. I really appreciate the information you provide regarding how to or how not too do something as well as the tools reviews, etc. I put a lot of these to practical use within my construction business. Keep up the good work!
I for one like to hear a few stories about the New England weather, or your "other" job, railroading. You put out a lot of good information on building and I appreciate that (especially since it's FREE). If it wasn't that Vard would get some satisfaction out of getting kicked off the list, I'd do it in a heartbeat, but either let him unsubscribe, or SUFFER!
Vard is entitled to his own opinion of your site, and he is also free to publish his thoughts. On the other hand, if he despises your style so much, perhaps he should keep those thoughts to himself, and simply unsubscribe. It seems like there are too many people, however, who feel they have to share all their negative thoughts. Perhaps it is the only time they get attention. In my experience, at least 1% of every group are the bad apples, so there are bound to be some among the ATB readers. Let them rant and rave, then ignore them, and they will go away.
I enjoy reading your newsletter and how you personalize it a little bit. It helps to visualize your life up in NH and what a beautiful area it seems like. I've picked up many invaluable tips from your newsletter and would not change a thing. Thank you....a satisfied reader from NJ.
While Vard is entitled to his opinion, I think this particular one should be disregarded. I for one enjoy the newsletter's format. Even though you are "competing for money with all the free stuff on the internet" you have the credentials and credibility to back up your information.
If I had to venture a guess, Vard is a raging narcissist, know-it-all, and the guy who has to be the center of attention at family get-togethers.
First off, keep doing what you are doing. You need to take a look at your "aw s%#t to atta boy" ratio. I bet you would see that you have a much bigger pile of the latter than you do the former.
Personally, the tips, techniques, tools, etc. that I have gleaned from your newsletter and website are approaching COUNTLESS. Never knew that a French cleat existed until you showed me a couple.
That being said, you are not the only source that I use for things DIY (but most of the other sources came from you).
Our access to your experiences, knowledge, and business acumen is a great service that you provide for free, with options to purchase more focused sessions always available.
Please don't get frustrated and go and change stuff. Do I care about the railroad and ham radio and the weather? Not especially, but those are just effective ways to start a conversation with normal humans. A little small talk then into the main objective of that issue / newsletter.
While I do not pretend to know how many of these rants you get, you might want to take a couple of days, beat on that concrete floor, and then decide if you really want to have a Wall of Shame. Either way, you won't lose my loyalty.
I've had to learn the hard way that you just cannot please everyone! You reach most people by being polite and versatile! It' hard to ignore, especially for caring people, but rudeness should not be given any extra attention.
Civility and gratitude are sooo lacking these days. I applaud you and your website. I do enjoy your sharing your avocations, and encourage you to continue. Being a bit older, I really can spot competent and capable people whatever their craft may be, and you, Tim, have it in spades.
You really do not need to be reaffirmed by this, but no person is an island, and we all need to hear some good.
Thanks for all you do, and yes, I completely trust your work. John from Berwick, PA
My first thought is you can't satisfy everybody in every way( and shouldn't try). I don't agree with you on everything (especially your politics) but enjoy your comments about your activities, and am amazed about your breath of knowledge ,the primary reason why I subscribe.
Tim,
Sounds like he had a very bad day(s) and decided to take it out on you. I enjoy your emails and the chance to see what goes on in your life, ham radio, railroading, building projects, etc. Keep up the good work.
Betty
I think we are all happy he is not a member of our family....or friend network. Yikes!
There is a theory that there are four distinct personality styles they are action theory stability and relationship. They each have a unique communication style and expectation there is a grain of truth in the lack of appreciation for the folksy relationship style from the point of view of the bottom line action or theory types. How ever I do accept that selfish and disrespectful is way to prevalent in society today especially online and even in our politics today.
What negative energy. And you receive others like this. I am sorry. I am a 65 year old female who enjoys your news letters! If I didn't I would unsubscribe or delete them. So simple a solution. I surmise this person, who volunteers for victimhood, needs your newsletters to make him happy. Otherwise, why would he put up with and continue to get your newsletter? Thank your God that you are providing a need and being a blessing to Vard Nelson!! Much Love, Joy and Peace to you and yours.
I ran a resort for 14 years and your tips have been MUCH appreciated. What I really like, too, is that reading your advice is like reading an email from an acquaintance - it's not a sterile how-to list of what to do but a conversation from someone who really wants to help make another person's project get done right! Keep up the good work!
I totally agree with schmidty169
Tim,
I enjoy reading your newsletters, They are 'newsy' and pleasant to read portraying a person passing on interesting information and offerig knowledge for sale if needed. If someone does not like this style of getting free information the solution is to unsubscribe!! Keep up the good work, to me its an enjoyable way of communicating and sometimes learning more about other subjects, such as amateur radio, railroads and New Hampsire weather.
I (yes me & I I and i) counted 16 of them. Does "my" count as I? With free customers like that, who needs enemies?
Anywho - keep up the great work Tim. I'm sure your readers pass on a lot of your suggestions, so that more than counterbalances the Vlads out there.
Barb & I have used your suggestions (such as those great FanTech bathroom exhaust fans and have purchased over 50#s of StainSolver) with 100% satisfaction and I have a file of a lot of your other suggestions in Outlook.
All our best wishes to you and yours - Terry
Tim,
There's a book written by Dr. John Izzo named 'The 5 Secrets You Must Discover Before You Die', which is a distillation of a massive survey of older, happy, successful people. The number one 'secret' is to 'be true to your self'. Your method of delivery is just who you are, the whole package, you're not just an encyclopedia of building knowledge and you're obviously not concerned with people knowing the real you. Unfortunately, that's a rare quality in people these days, I would prefer that you keep it up.
Shawn
Vard must have been seething for months every time he read your FREE newsletter. Just looking for the right time to demand his money back - no wait, it's a free newsletter. All the extra work he had to go through, editing the content before he could forward the FREE newsletter to his family and friends. Takes a lot of time to clear out all the chaff and "folksy" stuff. Maybe he'll send you a bill for editing the newsletter. Or, maybe the easy answer is he wasn't able to check the "I'm not a robot" box... He could be a robot, seeing as how he's so angry about the human touch and quirkiness you add to your work.
I love your newsletters just the way they are. I learn new things all the time. Although I am not a do it yourselfer I still enough knowing the process. And it has been fun to hear about your ham radio and train experiences. I can also say that if people aren't interested in those things they can easily skip them to get to the info and helpful videos you always include. They also don't have to play the games. Don't stop what you are doing.
Tim -
I agree that Vard's comments were over the top. I would have suggested to him that he could express himself more effectively in just utilizing versions of his 1st and last paragraph, and also omitting the CAPs. He cites one of your videos (on electric chainsaw comparison) but doesn't elaborate on why he found it so problematic.
I do appreciate the info you provide and don't mind the folksiness of it. I can imagine that a professional contractor/ or serious DIYer might prefer the "more meat" approach, but as everyone notes, it is your site to run as you wish.
A satisfied reader in Ohio.
Ol' Vard sounds like he is running for a political office! I've heard a lot like that lately. I learn a lot from your news letters and enjoy the little tidbits about the railroad and your ham activities but I really enjoy the blurbs about the weather in NH - it makes me more appreciate our great weather in Arizona. As one 'matures' (we don't get old) our bodies like it warm rather than cold. Keep up the good work, Tim. I promise that I won't show my wife today's column as she will want the sliding doors like you did on our master bath.
Tim,
I enjoy your folksy style and I don't mind reading about your hobbies. I don't play the search games - not enough time to do so (especially on Sunday). I appreciate the free advice that you provide, your guidebooks that I have purchased and your Stain Solver product. Unfortunately some of the searches on your website have turned out to be duds - but, hey, that's the way it is - we can't be perfect. Also some of your video reviews could have provided more information - I remember one of a folding/portable stand for a table saw in which you did not show how much room the stand would take up when folded and how it looked folded up - which, to me is an important feature for a folding piece of equipment, but once again, it is what it is. Keep up the good work and don't let Vard's comments bring you down.
Tim,
While I may have used different language than Mr. Nelson did, I can certainly see where he is coming from. I also wonder if he realized his email would be put out for all to see. You are escalating this into a pissing contest, similar to what you did when your neighbor cut down trees illegally. It is your site, Tim, and you can do with it as you see fit. But when you run a commercial enterprise, people are allowed to have expectations.
Instead of having the Wall of Shame you should just have the Delete Button and just move on. I don't need, like, or want the drama.
Thumbs up to Jim Iffland. I agree, this Hall of Shame seems like a bit of vengeful escalation, but also agree with his assertion that it's Tim's site and he gets to do as he sees fit. I, too, wade through the unhelpful stuff in the newsletters to get to the nuggets of very good info in Ask the Builder, but am always aware that I'm getting it for free as Tim is quick to point out.
Hey Tim,
I just like it that you're a nice guy. The format of the newsletter is a bit folksy, but who cares? Politically, we're not always on the same page either, but it would be a dull world if we didn't listen and distill the opinions of others. I've gotten some sound advice over the years- for free! And you and I agree 100% on something- it's always better to be nice. There's a tremendous amount of hurt in this world, and we can all benefit from being kind, forgiving and helpful.
I don't agree with most of Vard's comments, perhaps because I like trains and I'm interested in your amateur radio ventures. I do think you can benefit from reader feedback and so I disagree with your "Wall of Shame" and your request for comments. It smacks too much of the "me-too" behavior that I find distasteful in some areas of commentary and blogging that are prevalent today. I didn't find Vard's e-mail particularly offensive in tone. He didn't become profane or abusive as some people do and I feel he's entitled to his opinions just as much as your are yours. A "Wall of Shame" devoted to shaming people who disagree with you is a petty endeavor and one I hope you reconsider.
Best regards
There is only one thing I have to say, Bye Vard! Leave this column to others that enjoy it.
Poor Vard, must have had a bad day! Tim, I appreciate all the information you offer for free. Your you tube videos have helped me in the past. Your insight is valuable regarding many of the home improvement jobs that we can get involved in. Please keep up the good work! Thank you.
Norm
Hmmmm. I bet you'll be getting a little defensive about my reply, as you did in an over-the-top way regarding Mr. Nelson's comments. He wasn't replying publicly, he was simply sharing his feelings with you. And that's valuable to a publisher of information and a business owner. Not everyone is the same. Some want their information served in different ways. Me? I would have thanked him for his comments, and moved on. You? Built a new Web page, put a former customer in your HALL OF SHAME built specifically for him, invited reader comments that would likely support your position, noted your personal feelings in bold face, capital letters, and shared everything with your subscribers. Indeed, what would your friend Leo say about that? Perhaps he'd say that inducting Mr. Nelson into a Hall of Shame is neither kind nor nice. Neither is calling him selfish and broadcasting that to thousands of people via email.
Personally, I like your folksy newsletter. It's your personal style. It's you. But there's really no need to take offense and go over the top when people disagree with you, as they have a few times in the past and will again in the future. Although it may not have enabled you to let off as much steam, perhaps another way of handling Mr. Nelson's email would have been: "Thanks, Vard, for being a loyal reader and a customer. Thanks also for taking the time to share your feelings with me. It's always good to read what people are feeling regarding my Website, be it good, bad, or indifferent. I hope you continue to find the information at Ask the Builder helpful, even if delivered in my own folksy way."
Bill
Dallas, Texas
Tim,
As schmidty169 noted, his email could have been much, much worse.
However, he definitely was not nice in his criticism, especially considering the value received (a lot of $$$ and/or time saved for those of us not particularly skilled in your areas of expertise) compared to the cost (nothing).
I love your communication style and hope you continue to write about your personal, family, and business adventures!
God bless,
Roy
Tim, I think you are being overly generous in thinking the guy had a bad day. After all, he has been "grudgingly" passing links around for some time. He apparently found your chainsaw video below his standard a while ago. Did he write to you and suggest any improvements in that video. I'd be surprised if he did. His over-inflated sense of self-worth is demonstrated by the reference "about to lose me".
As it happens I like your style and format. I really appreciate the way you respond to subscribers about an issue they have in that you not only give them a fix for the problem but you also show why the problem happened in the first place. This latter gives us information with which to prevent a minor issue from becoming catastrophic.
Keep doing what you do!
Dear Tim I read your newsletter faithfully and stain solver is one of the best products I've ever used I use it on my decks and just yesterday used it on a old quilt piece removing a stain nothing else would touch. I love your newsletter & value your expertise.
Unfortunately the world is filled with these kind of negative beings. I agree with one earlier comment. Ignore this and give it no energy. As one of my friends observed. Fill the space around you w positive energy, writing, deeds so there is less space for negative ones such as you have received. Giving it a place to live gives it some value. Maybe ignoring it as hard as it is to do is best practice.
Thank you for sharing all the great info. Sincerely Marie
What a lot of wasted energy. But you know complainers like to complain and conceited people like to toot their horns. I guess your website allows him his outlet for these two character flaws. Too bad he doesn't channel all his wasted negative effort into something positive. Go build something, Vard! Yeah, like he's going to read this.
We need more civility, not less. A "wall of shame" is not necessary and, frankly, beneath you. Those of us who like what you write about will continue to read your newsletter and benefit from the information you provide. Those who don't like it, can unsubscribe. Their choice.
Vard definitely belongs in the Hall of Fame!! In fact it should be named after him. I am an elderly women more comfortable in jeans and sweatshirts than fancy dresses with lacy cuffs.I'm sure you get the picture. Your newsletter suits me completely. Many times I lack the time to do the games but don't begrudge others the opportunity. As for hearing about your other interests, in my opinion, it makes me feel like you are someone I know rather than just a blogger or a vendor. After all it is free and if Vard doesn't like the format he has the right to hit that unsubscribe link.
I love your newsletter, your videos, and your tips. You put things on the level that everyone can understand, and you are approachable because of your "flippant and folksy" language. I enjoy hearing about the weather in The Great Frozen North, the progress of the snow pile at the end of the street, the birds, ham radio, trains, and your family.
If Vard doesn't like your approach, there are placed he can go to get just the facts. But I've found those places leave out important steps that make projects actually work. So buh-bye Vard. Don't let the door hit you on the way out. Bless his heart. (That's a Southern expression. Google it.)
Tim,
Interesting concept, this wall of shame thing. After reading your setup to this in your email, I expected all sorts of completely rude language. Your are from the East and I meet a lot of folks from there who are not at all nice like you are-- so perhaps I am jaded. Some of the responses are right on, and Vard could just not subscribe if he finds you 'too folksy'; but he doesn't because he is actually getting something from your site. And it is free! I just had this conversation with some friends about how bad comments should not bring us down, but they do no matter how much we say they don't affect us. Life is tough enough at times without these type of negative folks.
I have been in customer service my whole life and never really get the type of person who thinks it is their job to try and control what is beyond their control.
There are many who are much worse than Vard and I have had the mis-pleasure of having to deal with them.
I Appreciate what you do, Tim and keep it up.
-brent
If he doesn't enjoy certain parts of your emails, why doesn't he just scroll past them??? I certainly will never cancel as I find lots of useful information browsing your site.
Thank You!
Tim,
I am saving your instructions for installing flooring for when I can put it down in my model train room. Love trains! My father was an advanced ham (built his own tube radio).
About the "I" : Years ago, the photo editor at my newspaper used to type numerous memos in which "I" was the most common word. One night after he went home my colleagues filed the "I" key off of his typewriter!
Tim,
I feel your "folksy" approach is what can set you apart from others. If you are merely a facts presenter, you have no connection. When you send info about trains or NH weather it provides an insight into the PERSON who is behind the information.
No need to defend yourself against a rude critique. I have learned much from you and you also help provide me with some vision for some projects in my own home.
Thank you.
I like the format and I love little stories. I am a bottom line person also but it is nice of you to even offer the free advice. I bet he has never shared anything but complaints. It isn't easy to tape and post one of these videos. Thank You for sharing and the guy can go elsewhere if he doesn't like your cantor.
I appreciate your newsletter and look forward to it. It I don't want to know about the weather in NH, I don't read that part. If ham radio isn't my thing, I don't read that part. It's your newsletter/blog, Tim, that means you can write what you want. The good I get outweighs the few things I'm not interested in by far. You write to thousands, not just me. Thanks for what you do.
Tim,
The greatest gift you have from Vard is that he is not on your team and is not working at the desk next to you.
Keep up the great work!
I agree with everyone else that has comented, your won't lose anything if this man leaves your site. It's great 'FREE" info, why complain.
A man sent a personal email to you, which you could have responded to or ignored. By choosing to place this individual on your humiliating "Wall of Shame" does not exactly follow the moral guidelines of "being kind and nice to one another." I agree with a previous emailer that you should take the high road and consider withdrawing your "Wall of Shame."
Tim: I am a retired professor and we would 'survey' the students as to how the class went that semester. Most of the comments were positive and there was the occasional 'nasty, negative' comment. I used to 'dwell' on the negative ones but after a while, they became so much 'chaff' to be ignored unless they had a valid point. We tend to remember the negative and not the positive.
Your newsletter is full of valuable tips and it is FREE! No one forces someone to subscribe. No one 'pays' for the newsletter. I enjoy the 'personal' touch and, of course, can skip it if desired.
The world has many types of people, just think how boring life would be without a few 'nattering nabobs of negativism', Spiro Agnew.
Keep up the GOOD WORK!!
Well, he has every right to express himself and he did. Now we move on with our life. The fact that you posted his letter and I am now posting a comment gives him power. Shame on both of us. He has the right to unsubscribe if he find it tough to find the nuggets of gold in your newsletter. Shame on him for his stupidity.
Tim,
Free for you is writing about what you enjoy. Free for me is enjoying the parts that are of interest to me.
Keep up the FREE good work. It's tough to fault free.
Folks like this pop up on Facebook regularly. While it is aggravating, they can be ignored. I appreciate your blog, Tim.
Unfortunately some commenters didn't see the big deal of Vard's comments because 'they could have been a lot worse'. What does that even mean? That is a reflection on you. He was rude, demanding and trying to control Tim's free gift. A hundred bucks says Vard is strong Trump supporter. Angry, blue collar and needs to control. That is not a 'bad day' that is a bad personality. I am also not a fan of the games but why the heck not share his personal anecdotes. If you don't like it, just act like a Conservative and GO AWAY instead of a Liberal by trying to control everyone else. The audacity!
Your "Wall of Shame" may have opened pandora's box. You may find that more people will send you scathing e-mails just to have themselves spot-lighted on your site. Don't give them the time of day and they will fade into the sun set. Keep up the good work. I have learned a lot of cool things for free.
I was raised on the saying, "If you can't say anything nice don't say anything at all."
I like your folksy approach and your hobbies show that you'll stay active long after you pass your business on to someone else. I've seen people die once they've retired simply because they never looked for something that they could enjoy after work (both daily, weekends & during retirement). Model T Ford's, beekeeping & light farming are my main addictions.
And when it comes to weather, I'm from Minnesota. First thing we comment on is the weather. If I have to do a little digging on a free site like yours, no problem.
Don't change a thing, except to remove the Hall of Shame. Personally, I like the folksy charm of your newsletter. Trust comes with knowing more about the person you're doing business with.
While Vard's email was harsh (he seems to be a brusk kind of guy), he was honest with you, but along the way, he made it personal by attacking your style. Maybe you were having a bad day too, Tim? You are lashing out and publicly shaming him. Vard's wrong, doesn't make the Hall of Shame right, and it's bad for (your) business.
We all encounter people of Vard's ilk. Are we going to change them? Unlikely. Best to ignore them, or better yet, print out his message and burn it in the Fire Pit, and let it go. Why give space as a permanent reminder? It's kind of like picking the scab on a wound.
Take the high road.
I agree with the gist of what others have said. The information you provide is "free" except that the cost, to some folks, is having to wade through the other comments you make on the weather, ham radio, trains, etc. Still not much of a cost it would seem. Personally I kind of like the other comments, especially those about New Hampshire, since I married into a summer house there 51 yrs ago.
I have been a subscriber for many years and really enjoy your newsletter. I like the "down home" way you write and what you write. Do not change it because Vard does not like it. One day 40 years or so ago, I was having problems with one person in another department .My boss had the wisdom of the ages: He told me " Remember if it were 90 degrees in the shade and you were giving away vanilla ice cream cones for free, some SOB would want to know why you are not giving away chocolate ones". KEEP UP THE GOOD WORK AND DO NOT CHANGE THE NEWSLETTER.
Love the anecdote!
I laughed at Vard's text. The guy must have had a bad day to rant about you, and going back years to a long ago article that has been bothering him. If that had been sent to me, I would have trashed it. I like your emails because they show me new ideas. Then one can look farther if it is not fulfilling my needs. Keep up what your are doing. Thanks!
However, I don't think you should lower yourself to "the Hall of Shame" idea. Brush off the bad comments with a laugh and "delete". That HofS doesn't really fit your normal presentation and what I see as your personality, Tim.
You certainly have a great number of readers who appreciate you just the way you are, Tim. Bless Vard with an ounce of grace and move on to more productive and positive aspects of reporting on life and helping us experience a richer, safer, more constructive day.
Time is too precious to be used for a Wall of Shame, for as the NH seasons change, the trains will be leaving the station soon and the radio monitoring of events will need you enriching more lives in 2016.
Vard calls himself a bottom line kind of guy. Which is nonsense - a real bottom line guy might have said "please streamline the newsletter so there's less personal info, and more fact".
I might not disagree with him from time to time, but a) this isn't my newsletter b) I don't run a newsletter c) it's not my place to tell you how to run a business.
Vard is just a hard guy who likes being bluster. Ignore him.
I wonder how Vard determines the validity of a purchase/product based upon his philosophy of "meat and potatoes only". In his world, if he needs a screw, he will just go buy a screw...no need for background info. I can imagine the salesperson scenario wherein he is asked, "Is it for wood? Metal? What size? Does the project require high quality or is it just for your kid to build a school project?" Then I see volcanic eruptions from the top of his head when he says, "I just want a SCREW!" It's important to know your source, what motivates them, have they actually performed this work, what tricks-of-the-trade do they know, and they able to pull important knowledge from outside resources? My husband and I have implemented/adapted many ideas to projects that were learned from doing other things. We are sad to hear Vard has difficulty comprehending the enduring value of outside interests. Thanks, Tim, for all you do.
Ah Tim, you really got sucked in by this guy. It must have hurt to hear those things! But I think you are a person committed to the " high road" and a wall of shame is not that. Once you became victriolic yourself, Vard held the day. If you want to be complete within yourself you need to move past this; no matter the distress it caused you. People only hold power in our lives when we give it to them and a wall of shame is a powerful place for Vard. Now that you've gotten all this validation and positive response, maybe you should dismantle the wall and let it go.
Tim , I thoroughly enjoy your newsletter and keep each in an "archive." I still use some tools I bought at your garage sale when you left Cincinnati for God's country, my home state, so I enjoy your comments about the NH weather, your train hobby, and your ham radio escapades. I use your information & stain solver all the time.
I've recently been working on a project and we have one narcissist in our community who insists on criticizing virtually everything we do. Finally, we just decided not to respond to his endless, negative emails and get on with the project. Life has been much easier since!!
Suggest you take down the hall of shame and not give Vard the time of day.
I think that Vard needs to "chill out" or unsubscribe.
Keep up the good work.
I am getting a free service and I appreciate it. Put whatever you want in your newsletter I will pick out what I need and leave the rest for those that like it.
Your blog has great information and it is FREE. Good job. I enjoy the honest information. I have been a business leader for most of my career and received negative emails. My practice has always been to delete those emails before even finished reading them. Problem solvers and innovative people like you need to spend their time thinking positive ideas and thoughts. The super negative comments should not be honored by reading them. Keep up the good work.
Tim, over the years you yourself have somewhat presented some things in a manner I would only have expected from the "Vards" of the world. Like quite sternly chastising people that screwed up a project because the didn't contact you or search your website well enough in advance. Most of these come across as "I'm right & your wrong." That's probably correct but it's the presentation manner of the words. Also over the years a lot of your website has turned into just a big commercial. That's okay too, it is your's to do with as you like. One of the things you obviously like is promoting your Stain Solver product. You seem to feel this is the best product since sliced bread. That's also okay but a little arrogant when I'm sure you know there are many things this "Stain Solver" won't even touch. A little touch of pointing some of this out would truly enhance the "folksy" as so many of us like about you. The fact is your "newsletter" is one big commercial with a lot of folksy and down home information thrown in. A very successful formula I might add and I commend you for doing your marketing this way. I definitely enjoy it and truly appreciate the advice presented when I have a need. And as others have indicated "at no cost."
Do you believe it's remotely POSSIBLE that Tim actually believes Stain Solver is as good as he says? Do you believe he's within his rights to ask for payment for a relatively few products, while giving away mountains of free information? Come on people!!!
Brian - Make sure you read the post Dennis shared before replying.
I could not agree more.
Sadly, crude and rude have become the new norm in our country these days. Witness our presidential candidates.
I look forward to your Emails, solid info and videos.
But I think you should keep all the Vards of your world private. It doesn't brighten my day to hear about them.
Keep up your good work.
If you don't agree with the way the newsletter is laid out or the way the information is presented then all you have to do is unsubscribe. It's easy. I like the newsletter. A lot of good information in it.. As far as folksy, I think we need more of it in the world.
I thoroughly enjoy your newsletter. It includes a lot of useful information, and it's free! I don't play the games part of the newsletter, but so what, it's free, I can just skip that part. Keep doing what you're doing and have fun doing it your way, and keep them all coming, free! Thank you Tim!
Tim,
No matter what you put in your newsletter, there will always be people who disagree on the content. Vard was needlessly harsh and could have given his feedback in a friendlier tone without compromising his points. I enjoy your newsletter and find a lot of useful DIY information along with your personal stories. If there is something that I am not interested in, I will skip it - just like any other book, newspaper or magazine that I read! Thanks Tim. Keep up the good work!
I do kind of agree with Vard. I used to look forward to the latest newsletter as it contained real info. Now, like anything else these days, it's leaning toward entertainment. I've pretty much been just skimming and deleting ATB newsletters for the last many months....little info and what is there is a rehash of old stuff. But, probably because I'm recouping from a surgery, this weekend's letter with the L.E. Johnson hardware caught my eye. Of course I'm quite impressed with their products and was quite interested in the different applications. I also, this time, for the first time, got sucked into the "game". I struggled with it because of screen size, resolution etc. and actually spent quite a bit of time. Then, I nearly kicked myself as I realized the wasted time. It's too much like facebook, twitter, Donald Trump, etc. It's simply entertainment with no substance. But, unfortunately, that seems to be the way the world is headed. I guess Tim is just trying to keep up with the times.
Take down that wall! Remove disgruntled subscribers from your email list. Take the high road.
We all could use a 'cooling-off' period before sending e-mails. And some proofreading. Something about computers makes us all type faster than we can think. Your first sentence is missing a word between "who ____ in Evergreen, CO". That said, you are one of only two people I know who are comfortable doing Anything around a construction site. People like you are a joy to have around!
So Vard likes (and pays for) your products but is not all that
happy with your free service, but not unhappy enough to
unsubscribe and seek advice elsewhere. He provided you
with unsolicited "constructive" criticism. I would chalk it up
to Vard having a bad day. Personally, I wouldn't have used
his last name when publishing his letter. You are unlikely
to change his (or anyone else's) behaviour and you are
likely to have lost a paying customer. But if it makes you
feel better to try an educate the public on manners then
more power to you. I am reminded of saying about trying
to teach etiquette to a pig. It isn't going to work and it is
going to leave you both frustrated. Keep up the good work!
I am more on the side of posts 33, 35, 38, 43, 54, 60, 62, 65 and 66 where this shaming thing is not something I care for. I do appreciate your newsletter and you have personally answered an e-mail to me, for which I am very grateful. Vard's e-mail was somewhat offensive but I expected much worse based on your build-up to it. It would be nicer to just ignore it and make the world a more pleasant place, rather than shaming someone and adding to the unpleasantness of the world. My opinion only - no personal attacks here.
I read your newsletter most of the time and have found a lot of FREE information that I did not know. Some of which I thought I knew. I think Varn has been spending too much time not enjoying life. He has also spent too much time deep in the Horse Shit he is making for himself by having such an attitude. It must be miserable to be in his shoes.
No Hall of Shame. Vard was expressing his opinion, as you also do, Tim. No big deal. Relax.
Hi Tim, I don't always read all your newsletters, but I think you have a lot of insightful information to share with the country. It's your newsletter, and therefore, what you want to share is your prerogative. This guy thinks he can persuade you how to write your articles. Who made him your CEO. LOL. Have a great day.
Hi Tim,
Vard certainly could have been a little nicer in his commentary and just told you what he prefered. He sounds like one of the guys that over the years I have told in a respectful manner to find somewhere else to spend their money because I could not afford to do business with them. You provide a lot of good advice at no charge and you are free to do it in any manner you please. A few months ago we disagreed on some fine points of generator selection. We both provided information on how we reached our conclusions. I decided that since I was in that business and knew the facts first hand, I would stick with my research results. We did not argue and I certainly respect your opinion. You have a much greater knowledge base than I in many aspects of construction. Along with many others, we appreciate having access to that knowledge and are willing to pay for it often.
Keep up the good work Tim!
Well, I read Vards posting for the same reason I utilize this web site...To see other perspectives. Also, I'm starting to realize most "bottom line guys' would throw their own kin overboard if they realized the cost savings.
Mr. Carter, I have been getting your newsletters for quite awhile. I often go to them to gleen information needed on a project. A roofing job was my most recent. I have no problem with you selling or getting a commission from stuff from Amazon or anywhere else. I find you live a most interesting life from the things you share with us. As for the email in question, I see no reason for anyone to be so crude to someone who they benefit from. I say keep up the good work and enjoy your life with whatever you like to do. I sincerely hope you continue to have a blessed life.
Well, Tim, I admit that I'm not particularly fond of ham radios and railroads, but I am fond of you and therefore I enjoy reading about them anyway. I'm actually not even much into home repair, though I did a bit from time to time when I was younger and healthier -- so I look at a lot of that stuff too, and someday (next house) I may even delve into it a bit more. I suspect Vald wasn't having just a bad day; he may even think it was a good one. But with his egocentricity, I suspect many people around him have bad days. Keep up what you're doing and be glad he's not longer muttering more curses behind your back. Hugs.
while vlads email was certainly not appropriate I do not think that publicly shaming him is appropriate either. he sent you a private message and I don't think you had a right to make it public. I too would rather not be exposed to this negative type of discourse. respond privately or delete him. publicly embarrassing someone for whatever the reason is not what I consider a good character trait or moral behaviour.
just my 2 cents. all that aside I appreciate the free newsletter and tips and am able to filter out or simply not read what does not interest me.
I agree - If Tim wants to call out character, maybe he should look in the mirror.
Sounds like a Trump voter.
Tim;
Keep running your entire operation the EXACT WAY that you've always run it and don't change a thing!
OBVIOUSLY, this particular reader, that commented above, has more anti-social, anti-intelligence issues, that he/she can deal with at any one time.
In short......... keep things the the way they've always been and remember..............."There's a reason, why some lions eat their young"!
No need for (name removed) to vent like that. If he doesn't like what he reads, he could unsubscribe. If he would like to offer constructive criticism, then he needs to be polite.
I don't always read all the content either, but I did especially like the pictures of the sliding doors today. I also like when you take someone's question and respond to it in your newsletter, because its a topic that can help multiple people.
I must admit I detest PC but even more so those who says things design to injure others. I doubt if you have paid any attention to any valid points he may have made because the presentation is so hateful. Franky, I don't care about your politics, religion, sexual orientation, hobbies or even your family life. I have found some useful, and appreciated, tidbits of information in your new letter so I continue to subscribe.The parts I don't find interesting, I skip concentrating on those I do and the rest is just system noise.
I like your folksy style - makes me remember there are *real* people on the earth who care about one another - and know that I'm not an anonymous consumer, but am also a real person. Your style is what distinguishes your site from all the others. I admit I don't always read every word or click on most links (I've only played one of the educational "games") - but I do read info that is of interest to me.
I do like your style and i do appreciate hearing about the weather and railroad. Having visited your state and "your railroad" I find it's like an old friend telling me about their adventures, the same ones I had experienced. Keep it up! The games, sometimes I play, sometimes not. But I love seeing the countryside and hearing how Mother Nature is treating you folks "up there!"
I am SO conflicted! Although I'm still processing the negativism of Vard's autopsy of your column & style, I'm picking up on negativity in your own response. Yikes, maybe everyone should take big deep breaths, and just..let...it...all ...go! I like the idea of constructing real walls, with your great insights and experience, not walls of shame. What would that ultimately serve or prove? To me, it would just nurture the negative, leaving less and less room for the positives. This is only my opinion and I'm not a robot either.
I can only conclude that too many of Tim's readers, though well-intentioned, see no problem with commenting on something they failed to read thoroughly! For those who insist that Vard wasn't disrespectful, I offer this from his email:
"I am NOT your buddy - I subscribe for information...
I met with you once in Montrose, CA, and responded once before when you ran an inferior video comparing an electric chainsaw to a gasser (again, a BAD and misleading piece). I almost cancelled my subscription over the chainsaw idiocy.
I send your links to family and friends sometimes, but only grudgingly."
For those convinced he wasn't profane, I offer this:
" I hope they also can overlook the folksy horse shit and find the grain within the barrels of chaff."
I agree 100% with Vard. When I subscribed to this newsletter, it was when I was a new homeowner and I absolutely was looking for practical advice from a builder. I expected the newsletter emails to include actual questions from actual home owners and YOU to be answering those questions. Instead, I have to sort through your crap about the New England weather and your train hobby which interests very few. I understand this is a free newsletter, and you are allowed to run your business as you please, and I am now going to use this opportunity to unsubscribe from your newsletter.
As I have always said, everyone is entitled to his opinion. I don't have to agree with it, but there are subtler ways to put it out there. I have always enjoyed your newsletters, and your videos are very helpful. I have made many decisions based on them and have avoided making grave errors, thanks to you. Keep up the good work and know that you are helping any of us do-it-yourselfers and I, for one, am appreciative!
Tim, don't change a thing! As these emails attest, the vast majority of your readers like the FREE newsletter just the way it is. While only your twin brother will agree with / be 100% interested in everything you write, the same "vast majority" is perfectly willing & able to select what they want to read.
Not everyone appreciates the charm of mid-westerners. Vard is free to complain, but should probably look elsewhere if he doesn't care for your style. Do what makes you happy.
I hate to get all philosophical, but this sounds like a case of political correctness run amuck. Vard may not like your "folksy" style of writing, but others do. But in his mind, anything that he doesn't agree with should be eliminated even though others may want it. Sadly our entire society has become so self centered that it's hard to say or do anything publicly without offending somebody.
Maybe he was just having a bad day and took it out on you. This reminds of the guy at the grocery store this morning, he kind of pushed my cart out of the way so he could get his big body up to the customer service desk. I was there first but he was in line in front of me, just moved over to my side since the register was there. I could have said something to him but he had that look like he was entitled to push my cart. I just stood there and looked at him. I thought self just ignore him and I did. It's funny, last night I watched a special on OJ Simpson and he so looked just like him. That all I could do was just stare at him, ha.
Well, Tim, as an educator for many years, I learned that you can't please everyone! The miserable ones complain, and the people who like what you do go on with their lives and don't say a word.
I love what you do, value your opinion, enjoy the "folksy" humor and the stories about New England. Don't change a thing!
Tim,
Perhaps you should create a separate newsletter where you share your personal life experiences and promote your products, but make this newsletter focus solely on actual construction/building related items. For example, seek out Eric The Car Guy on YouTube. He has his Eric The Car Guy channel where he does mechanic work, but he has a separate channel ETCG1 where he shares personal insights, etc.
Like many have shared, no one signed up for this newsletter to hear about ham radios.
I have always found your newsletters to be full of information and most are relatively short, so it's easy to peruse them quickly and latch onto anything that interests me.
Aw shucks, Tim, let's meet out in that shed of yours tomorrow morning with a cup o'joe and see if it was colder overnight in south Jersey or in NH. Heck, it's supposed to go down in the 20's here. We can also kibitz about your railroading plans this summer. Maybe I'll bring some Tim Sample DVD's for a good chuckle. Have a nice day, y'all.
I love your FREE website and don't want you to change a thing about it. You're a very honest, intelligent and accomplished man and
I have learned a lot from you over the years. I enjoy reading your newsletters and look forward to purchasing your roofing book. Don't let grumpy people get you down, we love you just the way you are. 🙂
Tim,
I love you and I love your work, and we haven't even met! I also swear by Stain Solver and have referenced your tips many times. I also come from a long (really long) line of farmers and other assorted country folk. You're a little like the Farmers Almanac for DIYers.
That said, I feel free to offer the observation that you have pretty thin skin. A couple years ago I posted a note that I tried really hard to be in jest, and self-deprecating, commenting on the quality of your videos. My suggestion? Investing in a cheap tripod. What I got in return was way over the top sarcasm. In fact, it went like this:
"Thanks for your comments. Perhaps you might want to volunteer your time like I do and come help me tape professional videos. Think of all the good you'll do for humanity by doing that. When will you be here so I can block out the time? "
Ouch! Ok, sorry I offered the feedback.
Keep up what you're doing Tim, I like it. But sheesh, toughen up, will ya? ; )
Chuck
Tim
You are right to leave him alone. If I don't like something on the web, I don't go back. I know you have this as a business and I do like that I hear about your hobbies and family ties (you ar real !!!!). I use what I can and have not seen anything that has been wrong. You do tend to "promote" some things, but I believe you wouldn't if it were not a good product. Keep CQing and railroading and I hope to meet you one of these days in NH.
John
Something I learned in a sales training , but applies to any businesses clientèle or people that support you, by doing business with you.
"Some will, some wont, so what".
Enough will, if you do the right thing.
But you already know that...
I hate to see it get to you.
I enjoy reading all your personal thoughts and comments as I read through your tips and instructions. You give your instructions just the way my Dad used to explain things. I especially like your stories about the weather, I live in Sydney Australia, so I can't imagine what it would be like to have to cancel my plans because I have been snowed in! Should someone dislike your style, all they have to do is unsubscribe.
Everyone is entitled to their own opinion, but as for me, I really like the range of subjects you present, and many of your projects are similar to ones I am considering. Your information on how to make an effective concrete patch was as useful and interesting as the information about ham radios. No need to change your folksy writing style.
Thanks for the fun tone!
Tim,
I enjoy your site just the way it is so keep up the good work! Great info and great ideas...Phil.
To each his/her own opinion !!! No one is FORCING whats his name to read it !!! I greatly enjoy & learn from your web site ... do NOT change it 🙂 🙂 🙂
Although the wall of shame my be therapeutic for you, it's inappropriate.
Everyone of us gets this abuse periodically during the course of our careers. Accept it for what it is...the childish temper tantrum of an adult 4 year old. He has a busy life and wants you to tailor your format to his needs. If you do that, you'll risk losing others. As many have stated earlier, only a fool argues with an idiot. I read every one of your emails. I click on the links to columns and videos. I've forwarded your emails to friends and family. Please don't stop.
Thanks,
Dan
Wow - I personally love your "folksy" newsletters...and I love StainSolver...I have even posted a review on Amazon, and answered a couple of questions regarding it...of course referring the "asker" to your web site for additional information. The only time in recent history that I have been "over the top" is the ongoing fiasco I have with my internet provider (they will go unnamed here). When I get really angry, I post a public comment re, "them" on Facebook...they do seem to have "trolls" that find the comments. Anyway, just keep up with your great advice, and "folksy" newsletters - I LOVE them, and the advice!
I own rentals and have found your information very helpful and informative. I have watched many of your on-line videos. As for the small talk about your Ham radio and railroading adventures, weather there in the North East it is a great way to begin a conversation and to get to know you and who you are. I will admit that at times I skip that small talk and get to meat and potatoes of the news letter. Other times I do read all you have to say and rather enjoy it. So everyone should feel free to skip the parts they do not enjoy, or on the other hand stop reading it all together. Don't change it is "you" and that is your style of communicating. Good job
Tim, you certainly have helped countless thousands of people save untold amounts of money and frustration. You provide a valuable service that simply can't be had elsewhere. I enjoy your colorful commentary on other things, but then I also am a "ham" (WA2WII).
I am somewhere between a DIY and a "pro", having worked with and for
plumbers, electricians and carpenters, but you always come up with a
"trade secret" that is new(at least to me), which makes the newsletter all-the-more valuable. Keep up the good work!
As for those who are dissatisfied, they can simply unsubscribe.
Who forces him to read your newsletter? For that matter, who forces him to read the whole thing including parts he doesn't like? Personally, I do like it and look forward to it, as you've probably figured out from all the times I've emailed you comments or questions.
Hi, Tim, sorry you have to put up with creeps like that guy, but you know as well as I do that they are out there ready to pounce for any reason they can come up with. They are miserable people and try to get the rest of us the same way. Working with the public brings out mostly the regular folks just trying to get along the best they can, but the creeps can't be avoided unless you can just ignore them till they go away.
For those who do not know you personally, I can vouch for your friendly personality and sincere desire to be helpful. For people who don't care about your various (and to me interesting) hobbies, passions and experiences, I estimate that the personal touches can be skipped in about 10 seconds. The 110 comments preceding mine are refreshing, but not at all surprising. Tim, you may be the only one willing to read each comment, but then I am really speaking just to you since anything else I say would just repeat your how your flock feel about your format.
For those who do not know you personally, I can vouch for your friendly personality and sincere desire to be helpful. For people who don't care about your various (and to me interesting) hobbies, passions and experiences, I estimate that the personal touches can be skipped in about 10 seconds. The 110 comments preceding mine are refreshing, but not at all surprising. Tim, you may be the only one willing to read each comment, but then I am really speaking just to you since anything else I say would just repeat your how your flock feels about your format.
Well Tim I thoroughly enjoy your site. I am in Australia and I love hearing about your weather etc. It makes you friendly and down to earth. What a rude person, hope he has already unsubscribed. Keep up the great work.
It seems the majority wins; keep up the good and FREE service.
As you always say, "Do it right, not over." I bet this guy wishes he could resend his message now!
You write and operate my favorite email newsletter and website. I enjoy your train experiences, ham radio and personal asides greatly. I routinely share your insights with others and they now enjoy your site and newsletter, too. Please don't stop being yourself to please someone with a crooked opinion using you for free advice.
Keep doing it right and we will all enjoy watching you improve things as you see fit.
Cheers to ATB!
Holy cow! what a response, the Email was taken down before I got on today but I sure get the idea of what it said. Folks need to keep in mind that this is YOUR website, you can do anything you want on it. The tidbits of your daily life and interests give the reader a little glimpse into who you are. I think that we need more experienced craftsmen conveying to this next generation their life long lessons learned. As far as you selling Stain Solver or anything else here, go for it its your site and that stuff flat out works great. I cant wait for your book to come out on the shingle debacle, I'll be first in line to pay for that gem of information. Keep up the good work and to hell with the whiners!
Hey Tim,
For starters you have a great website and you are quick to respond on a personal and business level. I know because we have chitty-chatted a little here and there on private e-mail.
I have passed along your website to others in the industry and not. I'm sure your upcoming book on roofing will be superb.
While I did not have a chance to read the flaming e-mail (deleted before I had a chance). I can't comment directly to the issue.
As for your games, they're OK. I have played some of them; others not. One observation however is that it would be nice to have some qualifying comment in plain view as to how much time "might" be needed. This would help determine whether to play the game now or at a later time (before the expiration date).
Your latest on the convergent door hardware took too long at a point where I thought maybe 10-15 minutes would suffice. How about closer to 60 minutes? I tried to "analyze" the correct answer. Keep in mind, I'm blaming no one. [Had I known, I would've postponed playing the game - I had a pressing obligation at the time this exercise ate into that time.]
The question about the "secret playroom" magic carpet was more than likely impossible to answer correctly short of "guessing". If you research the history of so-called magic carpets they tend to favor or describe a "feline". One of your possible answers was "kitten". Because the quality of the photo on the webpage was very poor, there was no way to determine that a "flying duck" (or other answers) was the correct one. Perhaps you saw a better quality photo or you were simply being funny, I don't know.
Yeah, some of us go overboard on analysis. But hey, I had a good reason - Your offer of a complimentary, autographed book on roofing was something I could not attempt to pass up!
I know your book is going to be like gold! In many people's hands.
Keep up the great website and all you do. I enjoy reading about your adventures in railroading and HAM radio. That's the spice of your life.
Wow! what a diversity of answers from one end of the spectrum to the other.
I guess it comes down to I like my dog best.
Tim, this guy obviously thinks we are all here to make him happy. News flash....nobody can make you happy but yourself. I personally like all you do. Your game on the LE Johnson Hardware prompted me to order two of their kits and I put two bathroom doors on the outside walls in one day. Both bathrooms are now twice as big with no door protruding into the room. Your recommendation of LE Johnson had me on the Johnson web site ordering as soon as I closed your e-mail. This is what your site and e-mail is about to me. To show me something I can do to make my home better and then show me the best products for that job. And by the way, those two kits cost under $100 for both. Tim, don't change anything for this malcontent. I grew up in NY and lived in NYC for 4 years. That guy would not survive there. Somebody would snuff him out so others wouldn't have to listen to him any more. So don't you change anything. From reading here, I think I can say we all love reading your e-mails and finding more about you and the products and methods you recommend.
Tim,
I didn't read the email but can surmise the content from the comments posted. I've worked with customers for decades and know that it is impossible to please them all. Sometimes it is better to "divorce" yourself from an angry customer if his demands are not in the best interest of your business. In this case, a polite response to the sender suggesting that he unsubscribe would have been sufficient. I agree with other comments that posting someone's private email to you is inappropriate and I'm glad you took it down.
Whether you change the format of your newsletter really depends on your goals for publishing it. If the main goal is to generate income, you may want to consider creating a survey asking what readers want to see. Asking the questions so that you do not influence the outcome is not easy and I'd advise consulting a professional who has experience in survey creation and deployment. However, if your goal is to have a medium to speak about your hobbies in addition to generating income, then subscribers can read the parts that interest them or unsubscribe.
I've benefitted from the hints you provide since I do home remodels (a hobby turned lifestyle). And Stain Solver is amazing when cleaning siding and decks. I just used it yesterday and it melted off years of dirt.
Thanks for taking the time to share your knowledge. It's much appreciated.
The only thing I can find to complain about on the way Tim does things is he posts complaint emails for some to read and then takes them down so others cannot read.
Just wait until Bernie Sanders gets to be Supream Leader of the Universe, he will make you post that email so all have a fair chance to read.
Love your news letters Tim. Keep on sending them.
Personally i LOVE your newsletters - PLEASE don't change a thing! I'm always forwarding one or another of them to my hubby or kids or friends. Thanks for sharing your knowledge AND your personality! Keep up the good work!