Home Depot and Jerry Willis Perry, Georgia
Kudos to two employees of the Warner Robins, GA Home Depot store: Scott Wancus (millwork) and Renee Smith(cashier). Both demonstrated outstanding service today - so much that I asked for their names, intending to contact Home Depot myself and indicate the superior service rendered by both.
I felt like I had stepped back fifty years to the small-town hardware store where the proprietor knew you and made certain that you were well served. If you will return the proper email chain, I will send Home Depot more detail and copy you. I think, however, that a note from you will have considerably more influence than mine. I think you have a great idea, and hope it is successful.
Thanks,
Jerry Willis
PS: I'm 65 and have seen my share of good AND bad store representatives. These two did everything right.
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Tim built custom homes and did ultra-custom remodeling for 20+ years before launching his Ask the Builder media presence. He was selected as one of the Big 50 by Remodeling magazine in 1993. This award gave birth to Ask the Builder in October 1993. Tim also operates https://DrawPlumbingPlans.com. His @askthebuilder YouTube channel was the first home improvement channel on YouTube.