DEAR TIM: What is the appropriate amount or percent to tip
our contractor after he completes our kitchen? The kitchen remodeling job we are
about to start is a total reconstruction and we will end up with all new
cabinets, granite countertops, flooring, appliances, lighting, etc. We have used
this individual before and he is extremely detail oriented and puts 110% effort
into his jobs. My husband and I love his work, so we feel we should give him a
nice tip. What is the proper etiquette? Did any of your customers ever tip you
and what meant the most to you? Elizabeth L., Philadelphia, PA
DEAR ELIZABETH: Your attitude about tipping a contractor is
splendid. Not only is it deeply appreciated by the contractor, but it also
engages a deep-seated psychological switch inside the contractor to reciprocate
with you the next time you decide to hire him or need an emergency service call
performed.
Your question about the tipping standard caused me to do some research as I
couldn't remember a clear percentage or practice that is acceptable. I think the
reason both you and I wonder about the proper etiquette speaks to how
infrequently people tip a contractor for excellent service and craftsmanship.
Unfortunately, after spending a considerable amount of time, I came up with very
little about standardized tipping practices for contractors or
builders.
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| There are all sorts of neat gift ideas you can give to a contractor who deserves a tip. Cash is one, but an all-expenses paid trip to a builders/remodelers convention may be the best choice. PHOTO CREDIT: Tim Carter |
Perhaps tipping a contractor is a nearly extinct practice
that should be made to flourish. After all, many of us tip other workers on a
routine basis and there are accepted percentages for any number of situations.
In fact, one of my former subcontractors regularly would tip the hotel
housekeepers who made the bed and cleaned the bathroom when she would stay at a
hotel for more than one day.
A few of my past customers fortunately had the same attitude you and your
husband possess. I have received extra money, an evening out on the town to the
restaurant of my choice, a large party hosted by the homeowners for me, my crew
and all subcontractors and even a simple gift basket. All of these tips were
deeply appreciated and several of these customers and I became very close
friends over time.
My suggestion is to stay away from direct gifts of cash, gift cards or gift
certificates. Many people can always use extra money from time to time, but the
gifts that often mean the most to people are the things they never think to give
themselves. I also urge you not to give a new tool or set of tools to your
contractor thinking you are doing him a favor. Many craftsmen are very
particular about tools and they often want to select the exact tool that works
for them.
I also ask that you consider extending the tip to some of the other people
involved in the job. My guess is that your contractor has a tight group of
subcontractors that are really part of his team. The craftsmanship you and your
husband enjoy is a group effort and all involved might deeply appreciate
recognition.
I distinctly remember a large party a particular customer of mine threw after
we completed a stunning room addition that looked out over his property. He had
an old-fashioned picnic party and fried up countless pounds of fresh Amish
chicken that his business grew, processed and sold.
All of the subcontractors were invited and we had a splendid time talking and
telling stories until the wee hours of the night. A minimal amount of alcohol
was served, so the party never had a chance of getting out of hand.
To this day, many of my subcontractors and I still talk about how much fun we
had that night and what great people these customers were. That delightful
evening is forever branded in the memories of quite a few people, myself
included.
If you feel uncomfortable hosting a party for a number of people and want the
tip to extend just to the contractor, consider some type of exquisite vacation
package or cruise for the contractor and his significant other. If you start to
do some gentle, investigative questioning in casual conversation, you might
discover places where the contractor has never visited but longs to go. Some
all-inclusive vacation packages with airfare, lodging, food, etc. are very
affordable and may be within your tipping budget.
If you really want to help a contractor's business, you may even think about
paying all of his expenses to an upcoming national convention where he can
attend all sorts of learning seminars and see all of the latest products in one
location. Although this may seem like a tacky tip, the contractor may reap more
from this trip than any other thing you could give him. Once again, start asking
some innocent questions and see what he tells you about his dreams.