Home Depot and Larry Andrews Madison, Wisconsin
I shopped Home Depot for several years for my remodeling-handyman business. Unfortunately, I have watched the level of service go from a 10 (excellent) down to 1-3 (poor) at best. The salespeople I talk with don't know anything or else give me wrong information. They don't return my phone calls and the service I receive is extremely poor. When asked, they can't ever tell you when a product is coming in.
It's really bad in Madison, Wisconsin, so I shop at Menard's, Lowe's or the lumber yards.
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Tim built custom homes and did ultra-custom remodeling for 20+ years before launching his Ask the Builder media presence. He was selected as one of the Big 50 by Remodeling magazine in 1993. This award gave birth to Ask the Builder in October 1993. Tim also operates https://DrawPlumbingPlans.com. His @askthebuilder YouTube channel was the first home improvement channel on YouTube.