Telephone Wiring Troubleshooting Tips

Existing Outlets - but Which Wires Work?

Do you have an existing phone outlet location with a mass of tangled wires inside? Which ones work? The wires should be color coded. If you have only one phone line in the house, it should be easy.

Go to the phone line termination board. This is where your inside phone cables meet up with the outside phone line. Look to see which color wires hook up with the phone wire that comes in from the street. This is your first clue. If the same color wires are back at the outlet you are trying to activate, connect them up.

Hopefully you will get a dial tone. If not, go to all the other phone outlets in the house to see if these wires have been connected to the wires in those outlets that you know in fact work. This is often the problem - the wires you need to work are simply disconnected at another phone outlet.

Older Phone Equipment - Can't Break Dial Tone

Are you attempting to connect an older phone? No problem, as many phones will last and last. However, you possibly will hook up the phone outlet and find that you get a dial tone but when you attempt to dial, nothing happens. You have the polarity of the wires reversed. Simply switch the two wires around on the back of the outlet screws and you will solve the problem. This problem lies in the older phone equipment. Newer phones are usually not sensitive to this polarity problem. That is, it makes no difference if the wires are reversed.

Crackling and Static in the Lines

After you hook up your new line, you may experience static or crackling. Guess what, the problem may not be in your phone line! It may be in the phone company wires. To see if the problem is in the phone company wires, connect your test outlet to the wires that come in from the street. If you still hear the crackling and you know the phone does not make this sound when hooked to another phone line, the problem is most likely the phone company's. I had this happen to me when I installed an extra phone line for my computer three years ago.

If the problem is within your house and wiring, it can almost always be traced to locations where bare wires are touching one another. Be absolutely certain that the insulation of the individual conductors has not been pierced where you stripped the outer cable casing off. This is usually where shorts are found. You have to look closely. If you find a short, try to place some electrical tape around the nick in the wire(s).

Try to use new wire for computer lines. Older wiring may give you fits in trying to locate a short. The extra time spent running a new line is well worth it. Your modem transmissions will get garbled with static in the lines.

Column B155

Circuit Breakers & Residential Electric Wiring

Circuit Breakers

Circuit breakers are so common today that many people take them for granted. They are the silent guardians of our household electrical systems. Without circuit breakers, the possibility of electrical fires would dramatically increase.

Prior to the advent of circuit breakers, fuses were used to protect the wiring in houses. Many people fail to realize that the wiring which originates in the fuse or circuit panel and terminates at each receptacle, switch, or fixture must be protected. Fuses and circuit breakers serve this purpose.

Short Circuits & Fire

The wiring which allows us so many conveniences has to be insulated. This insulation not only prevents you from being electrocuted, but also prevents wires from short circuiting. Short circuits occur when a wire energized by single phase 120 volt current touches a ground or neutral wire without the benefit of resistance.

When a wire short circuits, the electricity flows extremely rapidly through the wire. It's not much different than you pushing the accelerator in your car to the floor. Things can rapidly go out of control. This rapid flow of electricity creates friction which in turn creates heat. The heat can quickly melt the insulation covering the wire.

This heat can easily start a fire. Also, short circuits often create sparks. The heat is incredible. In fact, anyone who has witnessed a welder using an arc welder has seen a continuous short circuit. The short circuit is somewhat controlled in that the welding rod is used to 'control' the direction and flow of the electricity.

Resistance = 'Yellow Light'

We all know that electricity flows through wires, because we have to pay for it. However, what is different about this flow of electricity as opposed to the flow during a short circuit?

The difference is speed. When electricity encounters an electrical motor, a light bulb, an oven or toaster heating element, it has a tough time getting through those materials. In other words, it slows down. The heat or energy that otherwise would have arc welded is now being put to work for good purposes. That's it in a nutshell.

Wire Capacity

Electric wires are available in different sizes. They are sized according to their thickness. This is often referred to in the industry as its 'gauge.' Common household wiring is usually 14 and sometimes 12 gauge.

The numbering system used for these gauges is somewhat confusing. As the gauge number gets higher, the wire gets thinner. Thinner wires cannot carry as much current (electricity) safely as a thicker wire.

Electric wires carry electricity much like pipes carry water. You can only force so much water through a certain sized pipe. The same is true with electricity. Wires are rated as to the amount of electricity they can safely carry or transmit. The rating is a measurement of the electrical current or amperes (amps).

It just so happens that circuit breakers are rated the same way! That is so you can match the wire size in a particular circuit to the proper sized circuit breaker.

What's a watt?

Homeowners usually are familiar with two measurements of electricity: volts and watts. For example, virtually everyone knows that the voltage of the electricity in their house is 120 and 240 volts.

People also deal in watts on a daily basis. That's how you buy light bulbs. 75, 100, 150 watt bulbs are very common. Electrical appliances are often sold based on their wattage. Electric hairdryers are often 1,200 watts.

Conversion

Very few homeowners I have dealt with, however, know how to relate all of these numbers. It is extremely easy. It is also very helpful, as you quickly begin to understand why a circuit breaker pops or a fuse blows.

The conversion formula is simply this: Watts = Amps x Volts. So, in numeric form, 1,800 watts = 15 amps x 120 volts. Is it beginning to get less fuzzy?

Your bathroom breaker pops if you try to operate your hairdryer, mirror lights, and curling iron all at the same time. Too many watts at one time are trying to get past the breaker! Watch those watts!

Column B48

Residential Electricity & Circuit Breakers Books

Residential Electricity and Circuit Breakers Books

The following books and publications all deal with residential electricity, wiring techniques, tools, methods, materials, etc. in some fashion or another. Some are basic, while others are more advanced. Some have excellent photographs, while others are not so good. Your best bet is to take your time at your local bookstore and look through as many as possible.

See if the book or publication covers in clear, understandable English just what you are trying to figure out. If not, keep looking! In any event, my guess is that you quite possibly will need several books to fully understand the subject. Remember, residential electricity can be both dangerous and deadly. DO NOT underestimate its ability to hurt you or your family members. If you are the slightest bit unsure as to working with electricity, hire a professional! Good luck and work safely!

  • Wiring Simplified: Based on the 2008 National Electrical Code (42nd Edition)
    Creighton Schwan & Herbert P. Richter

    Park Publishing, 2008
  • House Wiring Simplified
    Floyd M. Mix

    Goodheart - Willcox., Inc., 2005
  • The Complete Guide to Home Wiring: A Comprehensive Manual, from Basic Repairs to Advanced Projects
    Black & Decker Home Improvement Library, 2001
  • Advanced Home Wiring
    Black & Decker Home Improvement Library, 1992
  • Quick Guide Wiring
    Creative Homeowner Press, 1996

Fine Homebuilding magazine has had several articles in past issues which also deal with electricity and residential wiring. Fine Homebuilding is, in my opinion, one of the finest magazines that deals with the professional installation of building and remodeling products. The workmanship of talented craftspeople is featured in each issue. The articles which appear are well written, edited and have excellent illustrations and photographs.

Fine Homebuilding is published by The Taunton Press. They also publish other books which are compendiums of several related articles. Click on their web site and check out their publications.

FineHomeBuilding.com
Related Terms: outdoor lighting | circuit breakers

Column B48

Transient Voltage Surge Suppressors & Lightning Arresters Manufacturers

Manufacturers of Lightning Arresters

  • Square D Company
  • Innovative Technology
  • Tytewadd Company
  • Eaton Electrical

PLUS, Check the manufacturer of your existing circuit breaker panel. Almost all manufacturers of circuit breakers make secondary lightning arresters which fit inside their panels.

Manufacturers of Transient Voltage Surge Suppressors

  • Siemens I-T-E
  • Hubbell Inc.
  • Intermatic
  • Leviton
  • Pass and Seymour
  • Tripp-Lite

Related Terms: lightning and surges, lightning arrestors

08/2008

Column B21

Lightning Arrestors & Voltage Surge Suppression

Prior to 1980, lightning was not quite the nuisance that we find it today. Because of the widespread proliferation of electronic devices which are sensitive to voltage surges, lightning has taken on a new dimension. Aside from being a very real and dangerous threat to life, lightning is now a very real and dangerous threat to electronic equipment.

Computer chips found in TV's, VCR's, radios, computers, modems, telephones, answering machines, garage door openers, etc. can be permanently damaged by relatively minor voltage surges. Lightning can induce tremendous voltage surges in household wiring. It can do this in many different ways.

Lightning can create voltage surges in several of the following ways. Lightning can score a direct hit on your house. It can strike the overhead power line which enters your house, or a main power line that is blocks away from your home.

The Art & Science OF Lightning Protection book cover

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Lightning can strike branch circuitry wiring in the walls of your house. Lightning can strike an object near your home such as a tree or the ground itself and cause a surge. Voltage surges can be created by cloud-to-cloud lightning near your home. A highly charged cloud which passes over your home can also induce a voltage surge.

Voltage surges can also be caused by standard on and off switching activities of large electric motors or pieces of equipment. These surges can be created by a neighbor, or by a business or manufacturing facility some distance from your house. These surges are insidious and for the most part are silent. They can occur with little or no warning.

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The Dilemma

When a voltage surge is created, it wants to equalize itself and it wants to do it as quickly as possible. These things seem to have very little patience. The surges will do whatever it takes to equalize or neutralize themselves, even if it means short circuiting all of your electronic equipment.

The method of providing maximum protection for equipment is quite simple. Create a pathway for the voltage surge (electricity) to get to and into the ground outside your house as quickly as possible. This is not, in most cases, a difficult task.

The first step is simple. Create an excellent grounding system for your household electrical system. The vast majority of homes do not have an excellent grounding system. Many homes have a single grounding rod and /or a metallic underground water pipe which are part of the electrical grounding system.

In most cases, this is inadequate. The reason is somewhat easy to explain. Imagine putting a two inch fire hose into your kitchen sink and opening the nozzle to the full on position. I doubt that the drain in your sink could handle all of the water. Your grounding system would react in the same way to a massive voltage surge.

Just as the water jumps out of the sink, the electricity jumps from the grounding system and looks for places to go. Frequently it looks for the microchips in your electronic devices. They are an easy target. They offer a path of least resistance.

battery backup

The final line of defense, a battery backup surge protector will keep your electronics safe from damaging power surges. CLICK THE IMAGE to keep your data safe.

Voltage surges want to be directed to the grounding system, and when they do, they want to get into the ground around your house in a hurry. You can achieve this by driving numerous grounding rods into virgin soil around your house.

These rods should be UL approved and connected by a continuous heavy solid copper wire which is welded to each grounding rod. This solid copper wire begins on the grounding bar inside of your electrical panel and terminates at the last grounding rod. Avoid using clamps if at all possible.

Over time, the connection at the clamp can corrode or become loose creating tremendous resistance. This will act as a roadblock to the electricity trying to get into the ground around your home.

The grounding rods should be at least ten feet apart from one another. They should be located in soil which readily accepts electricity. Moist clay soils are very desirable. Rocky, sandy, or soils with gravel generally have high resistance factors. Electricity has a tough time dissipating into them. Resistance readings should be in the range of 10 to 30 ohms. The lower the better.

The second step in household surge protection is to install a lightning arrester inside of your electric service panel. These devices can be extremely effective in intercepting large voltage surges which travel in the electric powerlines. These devices capture the voltage surges and 'bleed' them off to the grounding wire which we just spoke of.

If for some reason you do not have a large enough grounding wire, or enough ground rods, the arrester cannot do its job. It must be able to send the surge quickly to the ground outside of your house. These arresters range in price from $50.00 to $175.00.

Almost every manufacturer of circuit breakers makes one to fit inside their panel. They can be installed by a homeowner who is experienced in dealing with high voltage panels. If you do not have this capability, have an experienced electrician install it for you.

The final step in the protection plan is to install 'point of use' surge suppression devices. Often you will see these called 'transient voltage surge suppressors'. These are your last line of defense. They are capable of only stopping the leftover voltage surge which got past the grounding system and the lightning arrester.

They cannot protect your electronic devices by themselves. They must be used in conjunction with the grounding system and the lightning arresters. Do not be lulled into a false sense of security if you merely use one of these devices!

APC Surge Protector

The simplest way to protect your electronics from damage. CLICK THE IMAGE to get a new Surge Protector.

The 'point of use' surge suppression devices are available in various levels of quality. Some are much better than others. What sets them apart are several things. Generally speaking, you look to see how fast their response time is. This is often referred to as clamping speed.

Also, look to see how high of a voltage surge they will suppress. Make sure that the device has a 500 volt maximum UL rated suppression level. Check to see if it has an indicator, either visual or audio, which lets you know if it is not working. The better units offer both, in case you install the device out of sight.

Check to see if it offers a variety of modes with respect to protection. For example, does the device offer protection for surges which occur between the 'hot' and neutral, between 'hot' and ground, as well as between neutral and ground. There is a difference! Check to see if it monitors the normal sine waves of regular household current.

Surges can cause irregularities in these wave patterns. Good transient surge suppression devices 'devour' these voltage spikes. Finally, check the joule rating. Attempt to locate a device which has a joule rating of 140 or higher. Electrical supply houses often are the best place to look for these high quality devices.

Some devices can also protect your phone equipment at the same time. This is very important for those individuals who have computer modems. Massive voltage surges can come across phone lines as well. These surges can enter your computer through the telephone line! Don't forget to protect this line as well. Also, be sure the telephone ground wire is tied to the upgraded electrical grounding system.

Additional Reading

  • Lightning Protection for People and Property
    Marvin M. Frydenlund
    Van Nostrand Reinhold New York 1993
  • Standard for the Installation of Lightning Protection Systems (NFPA 780)
    National Fire Protection Association 2008
  • Lightning Protection
    J.L. Marshall
    John Wiley & Sons New York 1973
  • Lightning Protection
    R. H. Golde
    Academic Press 1978

CLICK HERE to get FREE & FAST BIDS from local electricians who can protect your home from surges.

Column B21

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