June 10, 2018 AsktheBuilder Newsletter
New subscriber? Mahalo for trusting I can help you.
Veteran? You know why I said Mahalo above. 😉
Stain Solver FLASH SALE
We're about to manufacture more Stain Solver.
Kathy and I own the company. For you new subscribers, it's the only certified organic oxygen bleach I'm aware of in the USA.
Here's my FAVORITE before/after photo set of all time demonstrating the power of what Stain Solver can do.
CLICK HERE or the photo to read Georgia's very cute story:
Here's the issue. We have to forecast how much of each size we're going to sell when we manufacture. The LAST RUN, we guessed too many 9-pounders.
We need to DEPLETE the number of 9-pound Stain Solvers.
The sale is just on the 9-pound size and the price per pound with the discount makes it a great buy.
Use this promo code to get a 10% discount on the 9-pounder:
CLICK HERE to place your order. The sale ends when one of two things happens:
- we RUN OUT of the SKU
- next Sunday
Do you feel lucky? CLICK HERE NOW to order.
Two days ago, we got a message from Sandi. She was trying one of my products and felt it didn't work.
This is one of my teaching moments, so allow it to soak in.
Sandi decided she wanted her money back. I have no issues with that at all.
I offered to call Sandi to discuss what went wrong, but she wanted no part of talking to me. She had already taken the product to a UPS store to ship it back.
The issue is, in my opinion, Sandi didn't use the product right. She probably made a few mistakes. That's why it didn't work, not that it's a piece-of-crap product.
If you have a tendency to react like Sandi, I urge you to do one simple thing BEFORE you go to all the trouble to return a product you've bought:
CALL THE MANUFACTURER
Yes, call the manufacturer, or vendor, and ask for HELP.
Sandi now has a bitter taste in her mouth about this one product of mine.
Because I've been selling it for twenty-three years and have talked with customers over the phone when they call, I'm 99.9999% sure she didn't follow the use instructions.
Just a month ago, the same thing happened with Roberta. But guess what? I called her and discovered what was wrong.
Roberta is now a super-happy customer!
Why is this important?
Years ago, it was almost impossible for a customer to tell the world how they felt about a product.
Today you can go to numerous websites and leave reviews. In many cases, the reviews stay up there forever.
You may rail on a product talking about how bad it is, when the truth is it's a great product and you goofed up using it.
Promise me you'll always CALL the manufacturer, or vendor, for help if you have an issue.
TNX as we say in Morse.
New Revised Columns!
Here are a few revised columns for you. ALL of them have fantastic videos in them. Check them out:
That's enough for a Sunday.
I'll be out in a big field this afternoon participating in an amateur radio contest. A low-powered one. Wish me luck!
Do It Right, Not Over!